Refund and Returns Policy for Cocoa’s Skin
Effective Date: December 27, 2024
Thank you for shopping with Cocoa’s Skin. We are committed to providing high-quality facial cleansers and skincare products, and we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, please review our Refund and Returns Policy below.
1. Return Eligibility
To be eligible for a return or refund, the following conditions must be met:
- Time Frame: Returns must be requested within 30 days of receiving your order.
- Condition of Product: The product must be unused, unopened, and in the same condition as when you received it. If the product has been opened or used, it will not be eligible for return or refund unless there is a defect.
- Proof of Purchase: A valid receipt or order confirmation is required to process your return or refund.
2. Non-Returnable Items
Certain items are non-returnable and non-refundable, including:
- Used or opened products, unless there is a manufacturing defect.
- Gift cards or other digital products.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at info@cocoaskinn.com or call 814-654-7557 within 30 days of receiving your order. Please include your order number and the reason for the return.
- Return Authorization: After reviewing your return request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item. Please do not send items back without prior approval.
- Packaging: Ensure that the product is securely packaged to prevent damage during the return shipping process. We recommend using a trackable shipping service or purchasing shipping insurance.
4. Refund Process
Once we receive your returned item and inspect its condition, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or credit card provider.
5. Shipping Costs
- Return Shipping: Customers are responsible for the cost of return shipping unless the product was damaged, defective, or sent incorrectly.
- Original Shipping Fees: Original shipping charges are non-refundable, unless the return is due to an error on our part.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@cocoaskinn.com or 814-654-7557. We will arrange for a replacement or full refund and cover the cost of return shipping for the defective item. Please include photos of the damage or defect when contacting us.
7. Exchanges
At this time, we do not offer direct exchanges. If you would like a different product, please return the original product for a refund and place a new order.
8. Contact Us
If you have any questions or need assistance with your return or refund, please contact us at:
Cocoa’s Skin
3946 Harley Brook Lane
Spartansburg, Pennsylvania, 16434
Phone: 814-654-7557
Email: info@cocoaskinn.com
Website: cocoaskinn.com
By purchasing from Cocoa’s Skin, you agree to the terms of this Refund and Returns Policy.
