Sales Policy for Cocoa’s Skin

Effective Date: December 27, 2024

At Cocoa’s Skin, we strive to provide a seamless and positive shopping experience for all of our customers. Our sales policy outlines the terms and conditions for purchasing products from our website. By placing an order, you agree to the following sales terms:

1. Ordering Process

  • Placing an Order: To place an order with Cocoa’s Skin, you must have a valid payment method and provide accurate personal information (name, shipping address, and contact details). Orders are subject to availability and may be rejected or canceled at our discretion.
  • Order Confirmation: After you place an order, you will receive an order confirmation email. This email is only an acknowledgment that we have received your order, and it does not guarantee the acceptance of the order or the availability of the product.
  • Product Availability: We make every effort to ensure that products listed on our website are in stock. However, if an item is out of stock or unavailable, we will notify you as soon as possible and offer alternatives, backorders, or a refund.
  • Order Cancellation: Once an order has been placed, it cannot be canceled unless it has not yet been processed. Please contact us immediately if you wish to cancel an order.

2. Pricing and Payment

  • Pricing: All prices on our website are listed in U.S. dollars and are subject to change without notice. Prices may vary based on promotions, discounts, or other factors.
  • Payment: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure payment options. Payment is processed at the time of purchase.
  • Taxes: Sales tax will be applied to orders based on your shipping address in accordance with state and local tax laws. The applicable tax will be calculated at checkout.

3. Shipping and Delivery

  • Shipping Locations: We currently ship to locations within the United States. For international shipping inquiries, please contact us directly at info@cocoaskinn.com.
  • Shipping Methods: We offer standard and expedited shipping options. Shipping fees will be calculated at checkout based on the size, weight, and destination of your order.
  • Processing Time: Orders are typically processed within 1-2 business days of receipt. Please note that processing times may vary during peak seasons or in cases of high order volumes.
  • Delivery Time: Delivery times vary depending on the shipping method selected and the destination. Standard shipping typically takes 3-7 business days within the U.S.
  • Shipping Delays: Cocoa’s Skin is not responsible for delays caused by external factors, including carrier delays, weather conditions, or other unforeseen circumstances. We recommend tracking your order using the tracking number provided.

4. Order Changes and Address Corrections

Once an order has been submitted, we cannot guarantee that changes to the shipping address or order details can be made. If you need to make any changes to your order, please contact us immediately at info@cocoaskinn.com. We will do our best to accommodate any requests before the order is processed and shipped.

5. Returns, Refunds, and Exchanges

Our Refund and Returns Policy outlines the process for returning or exchanging items and obtaining refunds. Please refer to that policy for details regarding eligibility and procedures.

6. Promotions and Discounts

  • Promotions: From time to time, we may offer special promotions, discounts, or limited-time offers. These promotions are subject to specific terms and conditions, including validity dates and eligibility.
  • Coupon Codes: If you have a valid coupon code, you can apply it during checkout. Coupon codes are not transferable, and they cannot be applied retroactively to previous orders.
  • One-time Use: Most promotional codes and discounts are for one-time use only, unless otherwise specified.

7. Limitation of Liability

Cocoa’s Skin is not liable for any damages, losses, or claims that result from the use of our products, including any indirect, incidental, or consequential damages. Our liability is limited to the total value of the items purchased in the order.

8. Customer Responsibilities

  • Accurate Information: You are responsible for providing accurate and complete information when placing an order. This includes your billing and shipping address, email, and payment details.
  • Compliance with Laws: You agree to comply with all local laws and regulations in connection with the use of our website and purchase of products.

9. Contact Us

If you have any questions or need assistance with your order, please contact us at:

Cocoa’s Skin
3946 Harley Brook Lane
Spartansburg, Pennsylvania, 16434
Phone: 814-654-7557
Email: info@cocoaskinn.com
Website: cocoaskinn.com

By making a purchase from Cocoa’s Skin, you agree to be bound by the terms outlined in this Sales Policy.