Shipping Policy

Effective Date: December 27, 2024

Thank you for shopping with Cocoa Skinn! We are committed to delivering your skincare products promptly and efficiently. Please read our shipping policy carefully to understand our processes.

Shipping Rates and Delivery Times

  • Domestic Shipping (United States):

    • Standard Shipping: 5-7 business days.

    • Express Shipping: 2-3 business days.

    • Rates: Calculated at checkout based on weight and destination.

  • International Shipping:

    • Estimated Delivery: 10-15 business days.

    • Rates: Calculated at checkout based on weight and destination.

    • Customs fees may apply and are the responsibility of the recipient.

Order Processing

  • Orders are processed within 1-2 business days, excluding weekends and holidays.

  • You will receive a confirmation email with tracking information once your order ships.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery at info@cocoaskinn.com or call 814-654-7557.

  • We will assist in filing a claim with the carrier and work to resolve the issue promptly.

Restrictions

  • We currently do not ship to P.O. Boxes or APO/FPO addresses.

  • Orders placed during peak seasons or sales may experience slight delays.